Page 3 - Voice and representation of platform driver in VietNam

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Table of Contents

ACKNOWLEDGEMENTS ................................................................................................................................... ii
ABBREVIATIONS ............................................................................................................................................... iii

INTRODUCTION ............................................................................................................................................... 1
CHAPTER 1: WORK PLATFORMS – AN OVERVIEW ............................................................................................ 3

CHAPTER 2: DEFINING THE RELATIONSHIP OF PLATFORMS AND DRIVERS ....................................................... 6

2.1. Platform drivers and riders in Vietnam: Who are they? ........................................................................ 6
2.2. Defining the platform-driver relationship ............................................................................................ 7
Legal relationship ................................................................................................................................ 7
Economic relationship ......................................................................................................................... 9

Technological relationship ................................................................................................................... 10
2.3. Channels for communication and grievance-handling ........................................................................ 11
CHAPTER 3: LOYALTY, EXIT OR VOICE? PLATFORM WORKERS’ ORGANISING STRATEGIES ................................ 12
3.1. Platform drivers’ responses to dissatisfaction ....................................................................................... 12
3.2. Building labour agency ....................................................................................................................... 14
3.3. Collective bargaining by riots .............................................................................................................. 15
3.4. Prospects for organising gig workers ................................................................................................. 16
CONCLUSION ................................................................................................................................................. 18

REFERENCES .................................................................................................................................................... 19